Privacy Policy

1. Introduction

Welcome to Birsa Craft. We are committed to protecting the privacy of our customers, artisans, and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit or shop at birsacraft.in.

By using our website, you agree to the terms described in this Privacy Policy. Birsa Craft is operated from Jharkhand, India.

2. Information We Collect

We collect the following types of information when you interact with our website:

• Personal Identification: Name, email address, phone number, and delivery address provided during account registration or checkout.
• Payment Information: Transaction details processed securely. We do not store card or UPI details on our servers.
• Browsing Data: IP address, browser type, pages visited, and time spent on the site, collected via cookies and analytics tools.
• Communications: Messages you send us through the contact form or email for support purposes.
• Seller Information: Details submitted by artisans who register as vendors on our platform.

3. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To send you order confirmations, updates, and customer support communications.
• To improve our website, product listings, and customer experience.
• To send promotional emails and offers (only if you have opted in).
• To comply with legal obligations applicable under Indian law.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart items, track your session, and understand how visitors use our site.

You can disable cookies through your browser settings; however, this may affect the functionality of certain features on our website, including the shopping cart.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Payment gateways (for processing your transactions securely).
• Shipping and logistics partners (only the details necessary for delivery).
• Technology service providers who help us operate the website.
• Legal authorities, if required by law or government order.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our website uses SSL encryption for secure data transmission.

However, no method of transmission over the internet is 100% secure. We encourage you to protect your account password and notify us immediately if you suspect any unauthorized access.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please visit our Contact Page at birsacraft.in/contact.

8. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us and we will take immediate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.